Refund policy
REFUND & DIGITAL DELIVERY POLICY
Last Updated: August 25, 2026
NFC Pilot primarily sells digital products, including supplier information, supplier contacts, guides, resources and other digital materials.
1. Digital Products
Unless explicitly stated otherwise on a product page, products purchased from NFC Pilot are digital products and no physical NFC cards are included.
2. Digital Delivery
After successful payment, your digital product may be delivered through email, download link, customer account or another digital delivery method specified during checkout.
Please check your spam, junk and promotions folders if you cannot immediately find your delivery email.
If you cannot access your purchase, contact:
3. Refunds
Because digital products can be accessed immediately after delivery, refunds may be unavailable after the product has been delivered and accessed where permitted by applicable law.
However, this policy does not remove or restrict any mandatory consumer rights.
If you believe that your product was not delivered, is defective, or materially differs from its description, contact us at:
We will review the issue and provide an appropriate remedy where required by applicable law.
4. EU Right of Withdrawal
Where EU consumer law applies, consumers generally have a 14-day right of withdrawal for online purchases.
For digital content that is not supplied on a tangible medium, this right may cease once delivery begins if the customer:
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expressly consents to delivery beginning before the end of the withdrawal period; and
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acknowledges that they lose their right of withdrawal as a result.
Where applicable, NFC Pilot will obtain the required confirmation before digital delivery begins.
5. Chargebacks
If you have an issue with an order, please contact:
before initiating a payment dispute whenever possible.
If a chargeback is initiated after a digital product has been successfully delivered and accessed, NFC Pilot may provide relevant transaction records to the payment provider, including delivery information, order information, access or download records where available, and customer communications.
This does not restrict any rights you may have under applicable law.
6. Duplicate Purchases
If you accidentally purchase the same digital product more than once, contact us at:
We will review the circumstances and determine whether a refund or other solution is appropriate.
7. Unauthorized Sharing
Purchased digital products are intended for the purchaser's permitted use.
You may not publicly distribute, upload, resell or share purchased digital files, supplier databases or download links without authorization.
Where unauthorized distribution is identified, access may be restricted or revoked, subject to applicable law.
8. Supplier Information
Supplier information is provided as a business resource.
NFC Pilot does not guarantee that third-party suppliers will remain available, maintain particular prices, maintain stock, ship to a particular country or provide a particular level of service.
Customers should conduct their own due diligence before purchasing from third-party suppliers.
9. Contact
For refunds, delivery issues or product access: